TVNADO IPTV Refund Policy

Effective Date: April 12, 2026

This Refund Policy outlines the terms and conditions governing refunds for services provided by TVNADO IPTV, accessible through our website at https://tvnado.us.com/. By purchasing and using TVNADO IPTV services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

7-Day Money-Back Guarantee

TVNADO IPTV offers a 7-day money-back guarantee on initial subscriptions. This guarantee is designed to allow new users to evaluate our services and ensure they meet their needs. If, within the first 7 days of your initial subscription, you are not completely satisfied with TVNADO IPTV, you may request a full refund, subject to the conditions outlined below.

This 7-day money-back guarantee applies only to the initial purchase of a TVNADO IPTV subscription. Renewal subscriptions are not eligible for the 7-day money-back guarantee.

Refund Conditions

To be eligible for a refund under the 7-day money-back guarantee or for any other valid reason, the following conditions must be met:

• Request Submission: You must submit your refund request within the specified timeframe (7 days for the money-back guarantee).
• Reason for Refund: You must provide a clear and detailed explanation of the reason for requesting a refund. This helps us understand the issue and improve our services.
• Technical Support Engagement: You must have attempted to resolve the issue with our technical support team before requesting a refund. We require that you provide evidence of your communication with our support team, such as ticket numbers or email correspondence. This allows us to ensure that we have made every effort to address your concerns.
• Account Usage: Excessive usage of TVNADO IPTV services during the trial period, as determined by TVNADO IPTV in its sole discretion, may void the refund eligibility. This includes, but is not limited to, streaming content for extended periods, using multiple devices simultaneously beyond the permitted limits of your subscription, or engaging in activities that strain our network resources.
• Compliance with Terms of Service: You must be in compliance with our Terms of Service. Any violation of our Terms of Service, including but not limited to illegal streaming activities, sharing account credentials, or using VPNs to circumvent geographical restrictions, will automatically void your eligibility for a refund.
• One Refund Per Customer: Only one refund is permitted per customer. If you have previously received a refund from TVNADO IPTV, you will not be eligible for another refund.
• Payment Method: Refunds will be issued to the original payment method used for the purchase.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to contact@TVNADO.US.COM with the subject line “Refund Request – [Your Account Email Address]”.
2. Provide Information: In your email, please include the following information:
   • Your full name
   • Your TVNADO IPTV account email address
   • Your subscription start date
   • A detailed explanation of the reason for your refund request
   • Evidence of your communication with our technical support team (e.g., ticket numbers, email correspondence)
3. Review and Processing: Our customer support team will review your request and may contact you for further information or clarification. We aim to process all refund requests within 7-10 business days.
4. Refund Issuance: If your refund request is approved, we will initiate the refund process. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Non-Refundable Items and Situations

The following items and situations are not eligible for refunds:

• Renewal Subscriptions: As mentioned above, the 7-day money-back guarantee applies only to initial subscriptions. Renewal subscriptions are non-refundable.
• Partial Subscription Periods: We do not offer refunds for partial subscription periods. If you cancel your subscription before the end of the billing cycle, you will retain access to TVNADO IPTV services until the end of that cycle, but you will not receive a refund for the remaining period.
• Change of Mind: Refunds will not be granted simply because you have changed your mind or no longer wish to use TVNADO IPTV services, unless within the 7-day money-back guarantee period.
• Technical Issues Not Reported: If you experience technical issues but fail to report them to our support team, we will not be able to process a refund. It is your responsibility to inform us of any problems you encounter so we can attempt to resolve them.
• Internet Connectivity Issues: TVNADO IPTV is not responsible for issues related to your internet connectivity. A stable and high-speed internet connection is required for optimal performance. Refunds will not be granted due to poor internet performance on your end.
• Device Incompatibility: It is your responsibility to ensure that your devices are compatible with TVNADO IPTV services. We provide a list of compatible devices on our website. Refunds will not be granted due to device incompatibility.
• Force Majeure Events: TVNADO IPTV is not liable for service interruptions or failures caused by events beyond our control, such as natural disasters, power outages, or government regulations. Refunds will not be granted in such circumstances.
• Third-Party Content: TVNADO IPTV provides access to a wide range of content from various third-party providers. We are not responsible for the availability, quality, or legality of this content. Refunds will not be granted due to issues with third-party content.
• Hardware Purchases: Any hardware purchased from TVNADO IPTV, such as streaming devices, are subject to a separate return policy which will be provided at the time of purchase. This refund policy does not apply to hardware purchases.

Timeline for Refund Processing

Once your refund request is approved, please allow 7-10 business days for the refund to be processed and credited back to your original payment method. The exact timeframe may vary depending on your bank or payment provider. You will receive an email notification once the refund has been processed by TVNADO IPTV.

Changes to This Refund Policy

TVNADO IPTV reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for any updates. Your continued use of TVNADO IPTV services after any changes to this Refund Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at contact@TVNADO.US.COM.

Thank you for choosing TVNADO IPTV!